Hi, I'm Deniz Beşli
an Application Specialist & Business Analyst

An Application Service Specialist and Business Analyst with over 9 years of professional experience. Throughout my career, I've been driven by a strong work ethic and an unwavering motivation that have consistently propelled me forward. I've successfully navigated and contributed to a wide range of projects and tasks, always striving for excellence. My passion for what I do continues to fuel my commitment to delivering high-quality results, making me a valuable asset in any team or project.

My Experiences

Application Service Specialist & Business Analyst
Db Schenker Arkas Lojistik
July 2022 – Present | Full-Time

  • MTS(Mobile Tracking System) is a tracking application for the truck drivers that are carrying our packages.
    • Event Mappings
    • Application Development(without writing codes)
    • Educating Drivers and Clients for how to use application and features
  • Siemens special customer report automation that has been created by me as Excell VB Macro.
  • Managed ticket processes, prioritized and resolved user requests and system issues.
  • Analyzed Service Level Agreement (SLA) performance and provided regular reports.
  • Troubleshot and resolved errors in the SAP ERP system.
  • Conducted business analysis, determined requirements, and produced detailed documentation.
  • Planned, executed, and reported testing for new developments and system updates.
  • Designed and modeled integration mapping for system integrations.

IT Systems Specialist
Lam Lyonel A. Makzume Shipping Agencies
October 2020 – July 2022 | Full-Time

  • Monitored server performance and responded to potential issues, ensuring minimal downtime.
  • Provided software and hardware support for employees, including troubleshooting and repairs.
  • Managed Office 365 services, including email accounts, group lists, and security protocols.
  • Administered corporate network infrastructure and security.
  • Ensured data backup, performed recovery operations, and enforced security policies.
  • Conducted user training and provided technical support.
  • Managed the integration of new software and systems into the existing IT infrastructure.

Helpdesk Specialist
Turkcell Global Bilgi
August 2019 – November 2020 | Full-Time

  • Offered end-user support, resolved technical issues, and organized user training.
  • Managed Active Directory user accounts and applied group policies.
  • Administered Microsoft Exchange for email management.
  • Supported SAP systems and managed user accounts and issues.
  • Deployed system images and prepared user computers.
  • Performed Microsoft SQL database administration tasks.

Complaint Management Specialist
CMC Customer Management Center
July 2017 – July 2019 | Full-Time

  • Handled customer complaints and issues for Samsung clients, ensuring customer satisfaction.

Technical Support Specialist
Teleperformance Turkey
January 2016 – October 2017 | Full-Time

  • Provided technical support for a range of IT services, ensuring quick resolutions and smooth operations.

Education

Anadolu University
Management Information Systems | Ongoing since October 2022

Trakya University
Computer Technology and Programming | Associate Degree (2012 – 2016)